FAQ
Frequently asked questions
SmartQuote, booking fee, hourly pricing, rescheduling and move day — how Moviq works in Western Australia.
About Moviq
You submit a SmartQuote with your addresses, inventory and preferred date. Moviq reviews the request, matches an Independent Moving Partner, and sends you a secure link to pay the booking fee. On move day the partner completes the job; you pay the remaining balance based on actual hours and any approved extras. Moviq handles quote, booking coordination and payment — the physical move is performed by the partner.
No. Moviq is a booking and payments agent for Independent Moving Partners in Western Australia. We organise the quote, booking and card payment on behalf of the partner. We do not operate our own trucks or employ the crew that arrives on the day.
Moviq focuses on Perth metro and Western Australia. Pickup and delivery addresses need to be within our service areas.
An Independent Moving Partner crew arranged through Moviq. Partners on the network are expected to meet Moviq’s service standards and carry appropriate public liability insurance.
The Independent Moving Partner who performs the move is responsible for damage, loss or service quality issues arising from the job. Partners may optionally photograph and record pre-existing damage on the job sheet. After the job is completed, report issues via your Customer Portal within 2 days (or email hello@moviq.com.au) so we can notify the partner and help administer the claim. Moviq is the booking and payment platform — the partner remains responsible for the service.
SmartQuote & trucks
SmartQuote estimates your move volume in cubic metres from the furniture you select by room. It recommends a truck size, crew and hourly rate. It is not a fixed total price for the move — the final amount depends on actual hours worked plus any applicable extras.
We recommend a truck from your estimated volume. A 28m³ truck suits smaller to medium moves. A 37–50m³ truck is recommended for larger homes or bulky loads. Moves above about 85m³ usually need a custom review with the Moviq team rather than an instant online rate.
During SmartQuote you can add an optional extra crew member (+$45.00 per hour on top of the truck rate). Other charges — for example stairs, long carries or heavy items — may be confirmed with you and added on the job sheet if they apply.
An extra mover is optional and helpful for large volumes, lots of stairs, tight access or heavy items. It can make the move faster and smoother. For some very large volumes, an extra crew member may be recommended automatically.
Booking & changes
1) Complete a SmartQuote on moviq.com.au (account optional). 2) Moviq reviews the request and assigns a suitable partner. 3) You receive an email with a secure “Pay now” link for the booking fee. 4) After payment, your booking is confirmed and you’ll get confirmation by email. You are not fully booked until the booking fee is paid.
No. You can submit a SmartQuote as a guest. You can create a free Customer Portal account afterwards (or at any time) to message us, track the booking, reschedule and download documents.
After you pay the $150 booking fee via the payment link we send. Until then, your request is a quote under review — not a confirmed booking.
You can request cancellation through the Customer Portal or by emailing hello@moviq.com.au. The booking fee is generally non-refundable once paid, except where Australian Consumer Law requires otherwise, or if Moviq cancels and cannot offer a suitable alternative. See our Customer Terms for full details.
Yes. In the Customer Portal, request a new date at least 48 hours before the scheduled move — approval depends on partner availability. Requests inside 48 hours need Moviq review; we’ll contact you with options. We’ll confirm any change by email.
Pricing & payment
You pay an hourly rate for the recommended truck and crew, with a minimum of 2 hours. Travel/call-out time (typically around 30 minutes, confirmed before booking) and any approved extras are included in the final total. The $150 booking fee is deducted from what you owe after the job. SmartQuote does not lock in a fixed total for the whole move.
28m³ truck (standard crew): $159.70 per hour. 37–50m³ truck (standard crew): $189.70 per hour. Optional extra mover: +$45.00 per hour. Minimum booking: 2 hours. Billable time is rounded up to the next 15 minutes.
The booking fee is $150. It secures your move after Moviq sends the payment link, and it is deducted from your final invoice when the job is complete. It is generally non-refundable after payment (see Customer Terms).
When the move is finished, hours and any additional charges are confirmed on the job sheet. You pay the remaining balance (service total minus the booking fee already paid) by card through Moviq’s secure Stripe checkout. After payment you’ll receive your service invoice and payment receipt by email.
Yes. Card payments are processed by Stripe. Moviq does not store your full card number. Where available, Stripe may also offer wallet options such as Apple Pay or Google Pay on supported devices.
When you pay the booking fee, Stripe can save the card for later use on the final payment. You can still choose a different card on move day if you prefer.
Examples include stairs, long carry distances, heavy or awkward items, packing materials arranged on the day, or an extra crew member. These appear on the final invoice only if they apply and are recorded for your job.
After the job is completed and final payment succeeds, Moviq emails your service tax invoice and payment receipt (from accounts@moviq.com.au). If you have a Customer Portal account, you can also access booking documents there.
Still have questions?
Our team is happy to help. Email us and we’ll get back to you quickly.
Email hello@moviq.com.au